Last updated: August 14, 2026

The Career Trajectory Library provides digital products that are delivered electronically and may include decision-support tools, written guidance, worksheets, downloadable files, and other digital materials.

Because digital products cannot be returned in the same way as physical goods, purchases are generally considered final once the product has been delivered, accessed, or downloaded.

Before You Purchase

Please review the product description, software requirements, and included materials before purchasing.

If you have a question about whether a product is appropriate for you, please contact us before purchasing.

For example, the Job Offer Decision Tool requires Microsoft Excel desktop / Microsoft 365 for Windows or Mac and is not intended for Google Sheets, Apple Numbers, LibreOffice, or other spreadsheet applications.

When a Refund May Be Considered

We will review refund requests when:

• You were charged more than once for the same purchase

• A technical problem prevents you from accessing or downloading the product and we are unable to resolve it

• The product you received is materially different from what was described on the sales page

• Another unusual circumstance reasonably warrants review

Submitting a request does not automatically guarantee a refund.

After Delivery, Access, or Download

Refunds are generally not provided simply because you change your mind after the digital product has been delivered, accessed, or downloaded.

This policy reflects the nature of digital products, which cannot be returned once delivered.

Requesting Help or a Refund

If you experience a problem with your purchase, please contact us through the Contact page of The Career Trajectory Library.

Please include the email address used for the purchase, the name of the product purchased, and a brief description of the issue.

We encourage you to contact us before initiating a payment dispute or chargeback so we have an opportunity to review and resolve the issue directly.

Approved Refunds

If a refund is approved, it will be processed through the original payment method.

The time required for the refund to appear may depend on the payment processor and your financial institution.

Changes to This Policy

This Refund Policy may be updated from time to time. The date at the top of this page will indicate the most recent revision.

Contact

Questions about this Refund Policy may be submitted through the Contact page of The Career Trajectory Library.